Heatwave Performance
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Frequently Asked Questions
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Getting Started
How do I get started?
Getting started is simple. Book a free consultation and we'll talk through your goals, training experience and lifestyle, then find the coaching program that fits you best.
Is the consultation free?
Yes. Every new client receives a free consultation with no obligation. This allows us to learn more about your goals and answer any questions before you begin.
Who is Heatwave Performance for?
Heatwave Performance is designed for competitive athletes, active individuals, and anyone looking to improve their performance, health, or nutrition through evidence-based coaching.
Do I need previous gym experience?
For Personal Training and Athlete Performance Complete, yes:
- You know your way around standard gym equipment
- You can do the basic exercises with good technique
- Newer to training? Start with a digital program
Coaching Programs
What's included in online coaching?
Your coaching program may include personalized training, nutrition guidance, progress tracking, regular check-ins, education, accountability, and ongoing support depending on the program you choose.
How is communication handled?
- Heatwave Performance app: program updates, questions and ongoing support
- Website links: your daily check-in and free guides
- Text, FaceTime or Zoom: reach your coach when it helps
How do check-ins work?
- Every day: a quick online check-in
- Every Sunday: a weekly check-in
- Coach check-ins: by text, FaceTime or Zoom, how often depends on your program. Your coach reviews your progress, talks through challenges and adjusts your training or nutrition
What if I miss a 1:1 call?
- Your calls: 25 minutes every 2 weeks, plus any bonus calls. Peak includes up to one a week
- Missed one? Reschedule it within the same month. Missed calls don’t roll over
- Busy competition week? Your coach can swap the call for a detailed text review
What’s in my welcome kit?
Every coaching client gets one. The longer your package, the bigger the kit:
- Starter: Comfy T-Shirt, Sweat Towel & Holder
- Momentum: Performance T-Shirt, Performance Long Sleeve, Workout Journal, Sweat Towel & Holder
- Performance: Momentum kit + Comfy T-Shirt and a Hat or Visor
- Peak: Performance kit + Hoody and a Headband
It ships once onboarding is done and your first payment clears.
What are milestone gifts?
Stay with us and you unlock a gift at each milestone:
- 3 months: Red long sleeve
- 6 months: VIP hooded black long sleeve
- 9 months: VIP hooded red long sleeve
- 12 months: VIP Mystery Box
Renewing without a break keeps your months counting. VIP gear is never sold in the shop.
What are the client challenges?
- When: a 7-day team challenge every 6 weeks
- What: they rotate through the four Performance Pillars, from protein and hydration to steps, sleep, mobility and mindset
- Reward: Embers and a badge, with daily updates from your coach
Can I pause my coaching?
Life happens. Coaching pauses may be available in certain circumstances, so if you need to take a break, get in touch and we'll talk through your options.
What happens if I travel?
Your coaching can be adjusted to suit your travel schedule. Where possible, we'll modify your training and nutrition plan based on the equipment, facilities, and time available.
Do you work with international clients?
Yes. Heatwave Performance provides online coaching to clients worldwide.
Training
What equipment do I need?
Equipment requirements depend on your coaching program and goals. Programs can be designed for commercial gyms, home gyms, or limited equipment, depending on what you have available.
Can I train from home?
Yes ‑ for all coaching services. Every coaching program can be built for home training using the equipment you have available.
Will my training program be personalized?
- Coaching: yes. Built around your goals, experience, schedule, equipment and fitness, and adjusted as you progress
- Digital programs: no. They’re evidence-based and self-guided, without personal coaching, adjustments or ongoing support
I bought a digital program. Can I still get help?
Yes. Book a free 15-minute consultation on the booking page to:
- Ask questions about your program
- Check you’re doing it right
- See if personal coaching is a good next step
One free call per person.
What is a deload week, and will I have them?
- What it is: a planned lighter week, usually every 4 to 8 weeks
- Why: your muscles, joints and nervous system recover, so you come back stronger with less risk of injury and burnout
- Will you have them? Yes. They’re built into coaching and timed around your season and competitions
Read more in What a deload week looks like.
Nutrition
What is a playbook?
A Heatwave Performance playbook is a step-by-step nutrition program you work through yourself, week by week. Think of it as having a coach in a book.
- Each week: a short lesson, a mini challenge to try in real life, and a quick snack or recipe idea
- Fill it in as you go: online or on the PDF on your phone, with trackers for your daily habits
- For every age: Athletic Kids 8 ‑ 12, Teens 13 ‑ 17, Athletes 18+ and Active Adults 18+
- Three editions: Fuel to Win (tennis), Fuel Your Game (any sport) and Fuel Your Future (healthy habits)
- Levels: start with Foundations (4 weeks), then move up to Next Level (8 weeks) or Elite (12 weeks)
At the end there’s a short test and a certificate, and finishing unlocks 20% off your next playbook. See the playbooks.
Is nutrition included in coaching?
Yes. There are three ways to get nutrition coaching with Heatwave Performance:
- Athlete Performance Complete: training and nutrition together
- Athlete Performance Nutrition: nutrition only, for athletes
- Everyday Performance Nutrition: nutrition only, for active people
Personal Training is training only. All nutrition coaching is personalized and built on habits, not strict diets.
Do I need to follow a strict meal plan?
No. Our approach focuses on building sustainable nutrition habits through personalized guidance and education rather than restrictive diets.
Can nutrition coaching help with body composition goals?
Yes. Nutrition coaching can support goals such as improving body composition, sustainable fat loss, muscle gain, increasing energy, and enhancing athletic performance.
Heatwave Performance App
What can I do in the Heatwave Performance App?
Everything for your coaching, in one place:
- Access your personalized training program
- Follow your workouts with exercise demonstration videos for every exercise
- View nutrition guidance (where included)
- Log your workouts and track your progress
- Complete regular check-ins
- Communicate directly with your coach
- Access coaching resources and educational content
Can I log my workouts and progress?
Yes. The app allows you to record workouts, track progress, upload check-ins, and monitor your performance over time.
What if I have technical issues with the app?
If you experience technical issues, simply contact us and we'll help resolve the problem as quickly as possible.
College & Pro Athletes
Do you work with professional athletes?
Yes. Your plan is built around your team’s training, your competition calendar and travel, so it supports your team program rather than competing with it.
Who founded Heatwave Performance?
Dominique-Chante: a former NCAA Division I athlete, NASM certified, with 18+ years of tennis coaching and 13+ years of personal training experience, a Bachelor’s in Exercise Science and two Master’s degrees in Sports Performance & Conditioning and Sports Nutrition.
How do you approach safety and progress?
Programs are personalized and progressive, and we ask about injuries and health history before coaching starts. Our approach is evidence-based, and we educate athletes so they understand what they are doing and why.
As a parent, will I be involved?
Where an athlete is under 18, a parent or guardian is involved as appropriate. See our Privacy Policy and Terms for details.
How is progress shared?
Through the Heatwave Performance app, regular check-ins and progress reviews.
Does it fit around the team schedule?
Yes. Tell us about practice, travel and competition during the free consultation and the plan is built around it.
Can you work alongside my team’s strength coach?
Yes. Your plan fits around your team’s lifts and practices rather than adding on top of them. Share your team schedule and your sessions are adjusted so your total training load stays manageable.
What about supplements and drug testing?
We take a food-first approach. Any supplement guidance respects NCAA and anti-doping rules, and favors third-party tested products.
Do you coach athletes in other time zones or countries?
Yes. Coaching is fully online through the Heatwave Performance app, so it works wherever you train, compete or travel.
What does coaching cost?
Athlete coaching comes in 3, 6 and 12-month packages. On your free consultation we’ll recommend the right one for your goals and walk you through pricing.
Heatwave Rewards
What are Embers?
Embers are the reward points of Heatwave Rewards. You earn them for check-ins, shop orders and digital programs, then swap them for money off Heatwave Performance gear. See how Heatwave Rewards works →
How do I join Heatwave Rewards?
How do I earn Embers?
Everyone
| How | Embers |
|---|---|
| Every $1 spent on gear | 5 |
| Every $1 spent on digital programs | 5 |
Coaching clients also earn
| How | Embers |
|---|---|
| Daily check-in (Mon ‑ Sat) | 10 |
| Sunday check-in | 30 |
| All weekly tasks done | +25 |
| Progress photos uploaded | +20 |
| New personal best | +15 |
| Perfect week (all 7 check-ins) | +50 and a spin |
What can I get with my Embers?
Swap your Embers for money off Heatwave Performance gear:
| Embers | Reward |
|---|---|
| 750 Embers | $5 off Heatwave Performance gear |
| 1,200 Embers | $10 off Heatwave Performance gear |
| 1,650 Embers | $20 off Heatwave Performance gear |
| 2,100 Embers | $30 off Heatwave Performance gear |
| 2,550 Embers | $40 off Heatwave Performance gear |
| 3,000 Embers | Heatwave Mystery Box 🎁 |
The $20, $30 and $40 rewards need an order of $60, $80 and $100 or more.
What are Heat Levels?
Check in on consecutive days to climb the levels:
Spark: check in 3 days in a row for +10 Embers
Tap a flame to see each level
🔥 Keep going past Inferno to unlock 2 secret levels
What is Spin the Wheel?
It’s a bonus prize wheel for coaching clients. Finish a perfect week and you get one spin of the Heatwave Performance wheel to win extra Embers, money off gear or rarer prizes.
Try a practice spinSee the Heatwave Performance wheel in actionWhen is the best time to do my check-in?
- Towards the end of your day, when your tasks are more likely to be done
- There’s no right or wrong answer
- Just be honest about how you are and how you feel, so your plan fits you
How do I get a spin?
- Check in every day, Monday to Saturday
- Send your Sunday check-in to complete a perfect week (all 7)
- The wheel opens on your check-in page
- Tap Spin the Wheel, then Collect and Send
Bonus: a free spin for all in week 13
What can I win on the wheel?
Every spin wins one of these:
- Heatwave Mystery Box 🎁Top prize
- Heatwave Performance Hoody
- Heatwave Performance T-shirt
- Double Embers for a week
- +100 Embers
- 10% off Heatwave Performance gear
- +50 Embers
- +25 Embers
- +10 Embers
How do I get my spin prize?
Embers prizes are added to your balance automatically. For gear discounts, Double Embers, a T-shirt, a Hoody or the Mystery Box, your coach confirms your prize and sends it to you.
What happens after 12 weeks?
The longer you stay, the faster you earn:
- Week 13 bonus: +500 Embers and a free spin of the wheel
- Heatwave Overdrive: 25% more Embers on every check-in from week 13 on
- Secret Heat Levels: 2 hidden levels at 90 and 180 days (up to +1,000)
What are Ember Games?
Quick games on the check-in page that earn coaching clients bonus Embers:
- Daily Scratch Card: 1 ‑ 5 Embers after each check-in
- Daily games: Higher or Lower, Ember Catch and Build the Plate, 1 ‑ 3 Embers each
- Weekly Fuel IQ Quiz: up to 15 Embers
- Monthly Ember Hunt: find 5 hidden Embers on the site, 3 Embers each + 10 for all 5
Winnings are added to your Embers straight away. Earn up to 25 Embers a day Monday to Saturday from your daily check-in and daily games (including a +1 bonus for playing all 4 daily games), with Sunday, weekly and streak bonuses on top. Not a client? Anyone can play the Ember Hunt. Find all 5 for 10% off Heatwave Performance gear.
What if I miss a day and lose my streak?
- Send your check-in the next day and a Rekindle Your Flame card appears
- Get 6 of 8 refresher questions right and your streak comes back
- One retry with new questions, and you can rekindle once a week
- A rekindled day brings back your streak, but no Embers or Spin the Wheel credit
Student Academy students can do the same with Relight Your Blue Flame.
Do Embers expire?
No. Your Embers stay in your account until you use them.
Do guest orders earn Embers?
How do I check my balance and redeem?
- Log in and tap your Embers at the top of the site
- Choose a reward and you get a discount code straight away
- Use it at checkout. Your codes stay saved there
- Coaching clients can also redeem in the Ember Shop on their check-in page
Payments & Policies
What payment methods do you accept?
We accept major debit and credit cards. Additional payment methods may be available depending on your location.
Do you offer refunds?
Because every coaching program is customized for you, payments are non-refundable once you sign up after your consultation. Please refer to our Terms & Conditions and Return Policy for full details.
How do I cancel my coaching?
If you wish to cancel your coaching, please contact us in accordance with the terms outlined in your coaching agreement.
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NCAA Division I athlete · NASM & ISSA certified · 18+ years coaching