Return Policy

At Heatwave Performance, we want you to be completely satisfied with your purchase. If for any reason you're not, we're here to help.

Please read our return policy below before requesting a return.

Returns

We offer a 14-day return policy, which means you have 14 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

• Be unworn, unused, and in its original condition.
• Include all original packaging, tags, and accessories.
• Be accompanied by your order number or proof of purchase.

Items that do not meet these requirements may not be eligible for a refund.

How to Start a Return

To request a return, fill in the form below before sending your item. It takes less than a minute.

Prefer email? Write to coaching@heatwaveperformance.com with your order number, the item and the reason for the return. If you have photos of a damaged or incorrect item, please attach them to the email.

Once your request has been reviewed and approved, we'll provide instructions on how to return your item. If a prepaid return shipping label was not included with your original order, one will be provided.

Return Address

Heatwave Performance LLC
P.O. Box 274
Ojai, California 93024
United States

Please note that returns sent without prior approval will not be accepted.

Return Shipping

A prepaid return shipping label is available for eligible returns.

A return shipping fee of $6.99 will be deducted from your refund unless the return is the result of:

• A damaged item
• A defective item
• An incorrect item sent by Heatwave Performance

In these cases, return shipping will be provided at no additional cost.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or you receive an incorrect product, contact us as soon as possible so we can assess the issue and arrange a replacement or refund where appropriate.

To help us resolve your claim quickly, please include:

• Your order number
• A description of the issue
• Clear photographs of the item and packaging (where applicable)

Exchanges

We offer one free exchange per order for eligible items if you need a different size or color.

To request an exchange, please email: coaching@heatwaveperformance.com

Please include:

• Your full name
• Order number
• Shipping address
• The item(s) you'd like to exchange
• The new size or color requested

After your first complimentary exchange, any additional exchanges for the same order will incur a $6.99 return shipping fee per exchange.

All exchanged items must meet our return eligibility requirements.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at: coaching@heatwaveperformance.com

Items Not Eligible for Return

Unless they arrive damaged, defective, or incorrect, the following items cannot be returned or refunded:

• Gift cards
• Downloadable digital products
• Digital training programs
• Digital nutrition programs
• Coaching services once you have signed up after your consultation
• Personalized coaching plans
• Customized or personalized products
• Sale or clearance items (where stated)

Digital Products

Due to the immediate access provided upon purchase, digital products are non-refundable. This includes, but is not limited to:

• Digital training programs
• Digital nutrition programs
• Educational resources
• Downloadable guides
• E-books
• Templates

If you experience a technical issue accessing your purchase, please contact us and we'll be happy to assist.

Coaching Services

Our coaching services are personalized and prepared specifically for each client.

For this reason, coaching fees are non-refundable once you sign up after your consultation.

Your free consultation is there to help you decide whether coaching is right for you, with no commitment. If illness, injury or a major life event affects your coaching after you sign up, contact us and we will talk through your options, such as a pause.

If exceptional circumstances arise after coaching has started, requests will be reviewed on a case-by-case basis.

Need Assistance?

If you have any questions about our Return Policy, Exchanges, Refunds, or your order, we're happy to help.

Heatwave Performance LLC

Email: coaching@heatwaveperformance.com

Mailing Address:
Heatwave Performance LLC
P.O. Box 274
Ojai, California 93024
United States